Privacy Policy

This policy explains how Neom Post Purchase Upsell ("Neom", "we", or "our") handles information when a merchant installs or uses the app. Neom is a Shopify app that lets merchants create post-purchase and Thank you page offers.

Information we handle

To operate the app, we process the following information:

• Shop and administrator information: the Shopify store domain and the administrator account details Shopify provides to the app, such as account ID, name, email address, and locale. Shopify authentication tokens are stored to make authorized Shopify API requests on the merchant’s behalf.
• Offer configuration: offer names, merchant-written offer text, product and variant identifiers, discount settings, targeting rules, and presentation settings.
• Order and app activity identifiers: order identifiers and paid timestamps used to count eligible paid orders for the app’s billing plans, plus offer event records such as views, acceptances, declines, attributed order identifiers, amounts, and currencies.

Neom does not request or store buyers’ names, email addresses, phone numbers, shipping or billing addresses, or payment card details. Shopify processes checkout and payment information under Shopify’s own privacy terms.

How we use information

We use this information only to:

• authenticate the merchant and provide the app’s features;
• show configured offers and apply the merchant’s selected discounts;
• measure offer activity and attribute resulting orders;
• count paid orders, administer the app subscription, and prevent duplicate billing records;
• protect, troubleshoot, and support the app.

We do not sell personal information or use it for advertising.

Shopify and service providers

Neom runs on Shopify and uses Shopify APIs to provide its features. The app is hosted on Railway, which provides application hosting and database infrastructure. These providers process information as needed to deliver their services and under their respective terms and privacy policies.

Retention and deletion

We retain shop, offer, order-identifier, and event records while they are needed to provide the app, calculate billing usage, maintain reporting, or meet operational requirements. Temporary offer sessions expire according to their configured expiration time. When a merchant uninstalls Neom or Shopify sends a shop-redaction request, Neom deletes the associated shop records, including its offers, settings, session records, order counts, and billing records. Neom does not retain buyer contact details to fulfill a buyer-data request.

Security

We use access controls and Shopify’s authenticated app flows to protect merchant information. No online service can guarantee absolute security, but we work to keep the information we process limited to what the app needs.

Your choices and contact

Merchants can uninstall Neom from Shopify at any time. For privacy questions or requests, contact us at contactneomai@gmail.com. Shopify privacy webhook requests are handled in accordance with the data Neom processes.

Changes to this policy

We may update this policy when the app or applicable requirements change. The latest version and its effective date will always be available on this page.